Outbound Calling and Customer Care

Steadcross is experienced in delivering outbound call services on behalf of our clients. Some businesses may refer to this as telemarketing. We have worked for a variety of sectors from manufacturing and technology through to charities. The services can be scaled up or down to the needs of our clients.

Before we start, we will have an initial fact find with you to understand your business, goals, customers, budget and any key systems. Throughout the project we will provide you with regular reports, keep you informed on conversations, and results. At the end of each project you will receive a full report illustrating the value of our work and making suggestions for future actions where appropriate.

Types of outbound calls we can make for you include:

  • Sales and marketing: generate leads, appointments and sales;
  • Market research: understand your customers, your market and opportunities;
  • Account management and customer care: maintain a positive customer experience, up-sell, retain your customers, obtain feedback on areas of concern, likes and dislikes.
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Dialled 900 contacts in our three-round process to generate 20 new leads for a client.