Category: Customer Care

At first sight, as a business you may consider employing a new member of staff for the same budget as outsourcing to an agency. In some cases this may be right, depending on what your business needs...

We know that for SMEs, staying in touch with your existing customers to offer a positive customer experience can sometimes fall down the list of priorities, as the day-to-day practicalities of running your business take over.

Finding out what your customers...

David Heathcote, a Steadcross business development manager, shares some thoughts on making effective lead generation phone calls.

“Enjoy each conversation and don’t worry what they think about you”.

I was given this advice from a mentor, which transformed the way I approach...

Well I don’t think anyone expected that! Here’s a key observation: know your customers.

Whatever Theresa May’s reasons were for calling the election, she clearly expected to win. She was so far ahead in the polls it was assumed by everyone...